Help Centre

1. This offer is open to all www.yourcoca-cola.co.uk customers who are aged 18 or over and who have placed an order worth £60 or more between 10.00am 22/04/24 and 11:59pm 19/05/24 on www.yourcoca-cola.co.uk. Orders placed after this date and time will not be eligible for the offer.

2. You must be resident in the UK (excluding Northern Ireland).

3. When your basket total value reaches £60 or more, you will be prompted in your basket to choose a FREE Gift or a Free Entry to our Prize Draw for a Chance To Win £250 of account credit, for you to spend on www.yourcoca-cola.co.uk.

4. If you choose the Free Entry to our Prize Draw option in your basket:

  a. You will receive one entry for each order you place worth £60 or more between 10.00am 22/04/24 and 11:59pm 19/05/24.

  b. There will be one winner. The “Prize” is: £250 of account credit to spend on www.yourcoca-cola.co.uk.

  c. The Prizes are provided by The Hut.com Limited. Any queries in relation to the Prize must be directed to The Hut.com Limited.

  d. The winner will be drawn at random by an independent judge on 01/06/24 (“Selection Date”).

  e. The Prizes of account credit will be added to the Your Coca-Cola Online Accounts of the winner  to use for future purchases from www.yourcoca-cola.co.uk.

  f. The winner will be contacted by email within 14 days of the Selection Date. If the winner and runners-up cannot be contacted or do not respond within 14 days of being contacted by the Promoter, then the Promoter reserves the right to select another winner or runners-up at random from all remaining eligible entries.

  g. The Prize is non-transferable and there is no cash alternative available.

  h. By entering this prize draw you agree to sharing your personal details with the Promoter to process and administer your entry to the prize draw and in accordance with the following privacy policy available here: https://www.yourcoca-cola.co.uk/privacy-policy.list.

  i. The Promotor reserves the right at its sole discretion to eliminate or disqualify any entrants or entries that breach these Terms and Conditions.

  j. By entering, entrants agree to accept and be bound by these Terms and Conditions. If there is any reason to believe that there has been a breach of these Terms and Conditions the Promoter may at its sole discretion refuse to accept an entry and/or disqualify an entrant or a winner.

  k. Incomplete, illegible, corrupted entries, or those which are otherwise not in accordance with these Terms and Conditions will not be valid. The Promoter accepts no responsibility for failure to receive an entry where such failure is due to circumstances outside the Promoter’s control.

  l. All entry instructions form part of these Terms and Conditions. By entering this promotion, all participants will be deemed to have accepted and be bound by them.

  m. The Promoter will only use personal information supplied by entrants for the purposes of administering this promotion.

  n. The Promoter’s decision is final and binding. No correspondence will be entered into.

  o. To the extent permitted by law, the Promoter accepts no liability for any damage, loss or injury suffered due to entering this promotion or accepting a Prize.

  p. By participating in this Prize Draw you agree that the Promotor may publish or make available your name and county of residence, if you become a winner. The Prize winner’s name and county of residence will be available on request, for 31 days after the winner are announced by sending a stamped-addressed-envelope (SAE) to The Hut.com Limited, Icon 1 7-9 Sunbank Lane, Ringway, Altrincham, United Kingdom, WA15 0AF.

  q. The Promoter is The Hut.com Limited whose registered office is at Icon 1 7-9 Sunbank Lane, Ringway, Altrincham, United Kingdom, WA15 0AF.

5. These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the exclusive jurisdiction of the English courts.

6. Full Terms and Conditions apply: https://www.yourcoca-cola.co.uk/terms-conditions.list.

Your Coca-Cola is Coca-Cola’s first online store in Europe, offering your favourites, limited-edition flavours, larger multi-packs, special bundle boxes and branded merchandise at the click of a button. Your Coca-Cola offers convenient delivery options and the chance to try products before they hit the market.

Your Coca-Cola offers people the chance to buy a wide choice of drinks directly from Coca-Cola. From loved classics, to limited-edition flavours, larger multi-packs and special bundle boxes, Your Coca-Cola has been created so that people can stock up on their favourite drinks and cater to larger groups of people, whatever the occasion.

We’re very pleased to be working with The Hut Group (THG), our e-commerce partner, to bring our great Coca-Cola products directly to consumers through Your Coca-Cola.

Your Coca-Cola is only currently available in Great Britain.

At the click of a button, you’re able to buy more than 40 products from over 15 iconic and loved brands across the Coca-Cola GB’s range, including Coca-Cola, Fanta and Sprite. We also add exciting seasonal flavours, limited-edition launches and bundles with exclusive merchandise. We can’t currently offer varieties from abroad, but we hope you find something in our range to suit you.

Today, we offer you the chance to make great savings when you subscribe for regular deliveries from us. We’re working on more functionality for a loyalty scheme and we’ll let you know when this is available.

Thank you for your interest.

Registering for Your Coca-Cola is simple. Just head over to our sign-up page here and then you can start ordering your favourite Coca-Cola drinks.

If you’d like to receive notifications about our latest news and special offers, just let us know when you sign up to Your Coca-Cola.

If you have already registered and would like to receive notifications, just login to your account and change your preference in the ‘Email Preferences’ option.

It’s easy to change your details, whether that be your payment preference, password or personal information. Just log-in to your account here to make the changes.

Absolutely. The security of your personal details is important to us. If you’d like more information on how we keep your personal information safe, please visit our Privacy Policy overview here. 

Don’t worry, we can help. To reset your password, just head to the log-in page here and select ‘Forgotten Your Password’. You’ll then be able to reset your password easily.

We’re sorry to hear you’d like to unsubscribe. If you’d prefer not to receive our exclusive offers, news and promotions, just log-in to your account here and select ‘Email Preferences’ to make the change.

We’re sorry that the item you purchased is now out of stock and where possible, we aim to let you know as soon as we can. Every so often, there can be an unexpected delay, but we’re working hard to get it back in stock for you, so keep an eye on the website.

If you’d like to place an order, just find the item and add it to your basket. You can then either carry on shopping for more items or make your payment and arrange delivery.

If you have an address and payment preference saved to your account, the details will automatically display upon checkout, making it quick and easy to complete your order. We’ll then send you an email as soon as your delivery is on its way

Absolutely. All you need to do is click on the basket icon at the top of the page and you’ll be able to see the item(s) you have added so far.

If you’d like to add more of a certain item, just click on the + button or click on the – button if you’d like to decrease the quantity. Plus, if you’d like to remove an item completely from your basket, just click on the x button.

Absolutely. Whilst your order will automatically send to the saved address on your account, if you’d like to change the destination, upon checkout, please update the information.

As soon as your order is on its way, we’ll send you an email confirmation. Alternatively, you can see your order’s progress via your account here.

We’ll keep you updated via email with the status of your order, including when it’s on its way to you. However, if you’d like further information, just login to your account here and you can see details of all your orders.

We’ll keep you updated via email with the status of your order, including when it’s on its way to you. However, if you’d like further information, just login to your account here and you can see details of all your orders.

Plus, once you’ve received a confirmation email that your order has been sent, you’ll be able to track it via the tracking number referenced in the email.

For any further information, please contact our Customer Service team here.

We’re sorry to hear that you’d like to cancel your order.

To make a cancellation, just login to your account page here and click on the order that you’d like to cancel – you can either choose to cancel certain items or the whole order.

We’ll email you within the hour to confirm that the cancellation has been completed. However, please note that if the order has already been processed to the sent out, the cancellation may fail. To see our returns policy and how you can return your product, please click here. 

No need to worry if you have ordered the wrong item.

Whilst we can’t make changes to an order that has already been placed, you can look to cancel the individual item by logging into your account here and choosing the order or individual product you’d like to cancel. We’ll then send you an email within the hour to confirm if the change has been successful.

If you need any further support, don’t hesitate to contact our Customer Service team here.

We’re sorry to hear that you’ve received a faulty item from Your Coca-Cola. So that we can help, please contact our Customer Service team here, providing the below information in your message.

1. Order number (available within the confirmation email or in Your Account)

2. Product name

3. Expiry date & batch codes (available on the neck, label or bottom of the product)

4. Images (if applicable)

5. Brief summary of complaint

As soon as we’ve received the information and investigated the fault, we’ll share an update with you.

If you have a quality complaint relating to a product elsewhere and not from Your Coca-Cola, please contact our Consumer Interaction Centre here.

Please note that some product images shown are illustrative and may have been amended to make the flavour and pack size clearer. Actual product packaging may vary but don’t worry, it will still be the same product as you ordered.

Thank you for getting in contact with us and we’re sorry that you’ve had reason to share your complaint. We take all complaints very seriously and we are committed to providing the best quality products.

So that we can investigate your enquiry further, please contact our Customer Service team here, providing the below information in your message. Please note, we kindly ask that you keep hold of your product until you have spoken to the team who will be able to advise whether we require it for analysis.

1. Order Number (available within the confirmation email or in Your Account)

2. Product Name

3. Expiry Date (available on the neck or bottom of the product)

4. Images (if applicable)

5. Brief Summary of Complaint

We’re sorry to hear that you have received the wrong item from Your Coca-Cola. So that we can help you, please contact our Customer Service team here, providing the below information in your message.

1. Order number (available within the confirmation email or in Your Account)

2.The item you received incorrectly

3.The item you expected

As soon as we have investigated what has happened, we’ll share feedback and next steps with you.

We’re sorry to hear that you have received a damaged product. So that we can help, please contact our Customer Service team here, providing the below information in your message. As soon as we have investigated what has happened, we’ll share feedback and next steps with you.

Please note, we kindly ask that you keep hold of your product until you have spoken to the team who will be able to advise whether we require it for analysis.

1. Order number (available within the confirmation email or in Your Account)

2. Product name

3. Expiry date & batch codes (available on the neck, label or bottom of the product)

4. Images of damage

Given the nature of our products and depending on the size of your order, we need to split the different products between several shipments. While our courier partners endeavour to deliver these shipments together, occasionally these can be split. So if you’ve received only part of your order, please check the tracking numbers as part of your order confirmation to see the status of your remaining shipments.

If you are due to receive multiple shipments and these have arrived, but you are still missing items from your order, please contact our Customer Service team here and they’ll be happy to help you.

Your Coca-Cola offers a variety of online payment methods to make the process as easy as possible for you. Upon checkout, just select your preferred payment method.

Please note, for security purposes, you will receive validation and authorization from both Your Coca-Cola and the card issuer to confirm that the order has been placed and so that we can keep your details safe.

We’re sorry to hear you have an issue upon paying for your order.

If you see the message ‘Payment Problem’ displayed, this can easily be fixed and please try again, ensuring your details are all entered correctly.

If you have continued issues, please contact our Customer Service team here and they’ll be happy to help you.

If you see the message ‘Payment Pending’ in your PayPal account, please don’t worry. Your order has been processed and the payment will be taken when we send the products to you.

To add a new payment method to your account, just add the details of your chosen card upon checkout. Your new details will then be saved and next time, you can purchase Your Coca-Cola order with ease.

We want to make it as easy as possible for you to add a voucher code to receive an offer on Your Coca-Cola order. Upon check out, all you need to do is input your code into the box marked ‘Got A Discount Code? Enter It Here’ and then click on ‘Use Code’ to apply the discount.

Please note, you can only use one discount code per order. For further information, please see our terms and conditions here.

If you have any issue, please contact our Customer Service team here who will be happy to help.

Please make sure that you have checked any applicable terms and conditions of the offer and if you are still having an issue, please contact our Customer Service team here who will be happy to help.

We run special offers and promotions often, and the best way to stay informed is to register an account here and ensure we can contact you by email. Unfortunately our Customer Service Team cannot give out discount codes.

We’re sorry to hear that you haven’t received your order yet. As soon as it’s on its way to you, we’ll send a confirmation email, with details of its estimated delivery date.

In the meantime, if you’d like to keep up to date with the progress of your order, you can also track its journey provided in your confirmation email or available in your account here. Please note that because of the nature of our products, orders can be split into several shipments for delivery. In certain circumstances these shipments can arrive at different times, so please check all tracking numbers in your order confirmation.

We offer a standard delivery service which usually takes 2-4 days for mainland UK. Further information can be found here.

So that you can start enjoying Your Coca-Cola favourite drinks as soon as possible, we aim to deliver your order as soon as possible. This usually takes 2-4 days for mainland UK and up to 3-7 days to the Highlands & Islands. As soon as your delivery is on its way to you, you’ll receive a confirmation email

If your order requires a signature or age verification, you should receive a call card with details of the attempted delivery and how you can collect your parcel. For any further information, please contact our Customer Service team here who will be happy to help.

Given the nature of our products and depending on the size of your order, we need to split the different products between several shipments. While our courier partners endeavour to deliver these shipments together, occasionally these can be split. So if you’ve received only part of your order, please check the tracking numbers as part of your order confirmation to see the status of your remaining shipments. If you need further help with your shipments, please contact our Customer Service team here  who will be happy to help

By placing an order for one of our products containing alcohol, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.

Our drinks with alcohol will be delivered by Royal Mail, and while they can't be delivered to nominated safe place location, they can be delivered to a Royal Mail Local Collect Post Office / Enquiry Office / Delivery Office, for age verification at collection.

Royal Mail will ask to see a valid photo identification if the recipient appears to be under 25, in line with their UK ‘Challenge 25’ policy, and a signature may be required upon delivery.

Royal Mail will leave a ‘something for you’ card following any unsuccessful delivery attempt of an age-restricted parcel and will bring it to the nearest post office for collection with an age verification check. Alternatively, you can use the information on the ‘something for you’ card to contact Royal Mail to arrange a redelivery.

Photo identification accepted by Royal Mail:

• A passport

• A valid driving licence

For more information about making a return, please visit our Returns Policy page here.

For any further information, please contact our Customer Service team  here with the below information and they’ll be happy to help.

1. Order number (available within the confirmation email or in Your Account)

2.The item you’d like to return

3.The reason for returning this item

We’re sorry to hear that you’d like to return an item, but we also want to make it as easy as possible for you. All you need to do is log on to your account here and contact our Customer Service team who will be able to help with your return. For more information about making a return, please visit our Returns Policy page here.

To return an unwanted product to us, please notify us within 14 days of receiving your order. You will need to make sure that the products have not been opened or tampered with. This includes secondary packaging such as shrink wrap on multipacks or carboard trays.

To start your return, please login to your account here and contact our Customer Service team who will be able to help you

As soon as we receive your returned order, we’ll update you via email.

Once we have received your return, we’ll email you to confirm we have received it. Your refund will then be processed and be with you within 5 working days.

If for any reason you haven’t received your refund within 10 working days, please contact our Customer Service team here and they’ll be happy to help.

Please visit the Your Coca-Cola Terms and Conditions page here.

We’re sorry to hear that you’re having an issue accessing the checkout to finalise Your Coca-Cola order. We ask that you please contact our Customer Service team here and they’ll be happy to help you.

Please visit the Your Coca-Cola Privacy Policy information page here. We take your privacy very seriously

Absolutely. You have the right to ask for the personal information we hold about you. For more information, please share a request by email us via your account here.

Please contact our Customer Service team  here  and they’ll be happy to help you.

Absolutely. As part of Coca-Cola’s World Without Waste strategy, we are focused on reducing packaging waste on a global level, as well as being focused on the entire lifecycle of our packaging, from how our bottles and cans are designed and made, to how they are recycled and repurposed. Amongst other initiatives that you can read about here, we have pledged to collect and recycle a bottle or can for every one that is sold by 2030.

As well as all our cans and bottles being 100% recyclable, all packaging, including the tape used to package your order from Your Coca-Cola is recyclable. Visit our Please Recycle page to find out more

Like you, we don’t want to see any of our packaging end up where it shouldn’t. That’s why, we have supported anti-litter charity Keep Britain Tidy since 1965 and partnered with a variety of community groups to support anti-littering initiatives and clean-ups, such as the Great British Spring Clean.

By placing an order for one of our products containing alcohol, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.

Our drinks with alcohol will be delivered by Royal Mail, and while they can't be delivered to nominated safe place location, they can be delivered to a Royal Mail Local Collect Post Office / Enquiry Office / Delivery Office, for age verification at collection.

Royal Mail will ask to see a valid photo identification if the recipient appears to be under 25, in line with their UK ‘Challenge 25’ policy, and a signature may be required upon delivery.

Royal Mail will leave a ‘something for you’ card following any unsuccessful delivery attempt of an age-restricted parcel and will bring it to the nearest post office for collection with an age verification check. Alternatively, you can use the information on the ‘something for you’ card to contact Royal Mail to arrange a redelivery.

Photo identification accepted by Royal Mail:

• A passport

• A valid driving licence

This service is no longer available on Your Coca-Cola.

Please contact us via the Help Centre and have your order number ready.